Problem

Product processes and outputs not fit for purpose due to recent and substantial company growth. Key areas within the product team for improvement:

• Transparency and visibility across the organisation

• Alignment and focus against company OKRs

Review

Performed a holistic review of the current processes using product best practices as a baseline. Presented and gained feedback from the product team. We then performed further discovery with other department within the organisation to highlight the key areas to focus on. Some key feedback:

• We aren't sure where to find an up to date roadmap and are unclear on what the product team is working on

• It is not clear on how work is prioritised and enters a teams backlog

  • Work can't be easily linked back to company OKRs

• Other teams would like to have input on initiatives and focus

Outputs

To build out trust and visibility and ensure alignment we settled on the below improvements. Note - these have been introduced, trialed and iterated, all the time asking for continuous feedback.

Transparency and Visibility:

• Created a centralised high-level product roadmap that is accessible to all and continuously updated

• Monthly meetings with key teams to review and prioritise roadmap (ad-hoc where needed)

• Company wide updates at key product delivery points

Alignment and focus against company OKRs:

• Created a one-pagers framework and template to be collaboratively built clearly showing impact on company OKRs